Personalising your Products
At RoyalDrip LDN we specialise in personalised Clothing, Accessories and Gifts.
As personalised products are not eligible for return (subject to your statutory rights) we follow a 4 step Quality Assurance process to ensure that the product is approved by the customer before it is manufactured.
Personalising your product
- Complete your order, add the relevant informaton to the Notes to Seller box at checkout.
- You will be contacted within 24 hours (Mon - Fri) with either a mockup of your actual product or a picture of the final wording/personalisation
- You can either approve or amend the mockup/design/spelling (another version to approve will be provided wihin 24 hours (Mon - Fri)
- Once you approve the final proof, your order will be processed. Once order is processed is cannot be changed or refunded (subject to statutory rights)
- Depending on the product ordered, your order will be dispatched within 7 working days from the processing date.
Points to Note
- If after 3 days of sending your final proof and no response is received, your order will be processed EXACTLY as entered in the Notes to Seller box
- Add us to your contact list or check your spam email folder for your final proof email.